1. Introduction
Welcome to our website. Your privacy is important to us, and we are committed to protecting the personal information you provide when using our website or contacting us for our services.
This Privacy Policy explains how we collect, use, and protect your information when you use our website or request our services, including car breakdown recovery, vehicle towing, and mobile tyre fitting services across England, Wales, and Scotland.
2. Information We Collect
We may collect the following types of personal information when you interact with our website or contact us:
- Name
- Phone number
- Email address
- Location details (for recovery services)
- Vehicle details (if provided)
- Any information you submit through contact forms, calls, or messages
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Pages visited on our website
- Date and time of your visit
This information helps us improve our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide breakdown recovery, towing, and mobile tyre fitting services
- To respond to customer inquiries and service requests
- To improve our website and services
- To communicate with customers about bookings or support
- To comply with legal obligations
We will only use your personal data when the law allows us to do so.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share your information with:
- Service partners or recovery drivers when necessary to provide assistance
- Website hosting or technical service providers
- Legal authorities when required by law
All partners and service providers are expected to keep your information secure.
5. Cookies
Our website may use cookies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help us understand how visitors use our website.
You can choose to disable cookies through your browser settings.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
However, no internet transmission or electronic storage method is completely secure.
7. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain types of data processing
To make a request, please contact us using the details below.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: [info@towpros.co.uk]
Phone: [+44 33 0133 4933]
Address: [2nd Floor, 149-151, Commercial Rd, London E1 1PX, United Kingdom]